Walmart

:: Store Deals

• Current Deals

:: Additional Resources

• Weekly Circular (Saturday-Sunday)
• Online Shopping

:: Contact Information

• Customer Service (Corporate) – 1.800.WALMART
• Customer Service (Corporate) via e-Mail
• Customer Service via e-Mail (your local store)

:: Coupon Policy

• Available Online

Walmart accepts the following types of coupons:

1. Manufacturer cents-off
2. Free merchandise
3. BOGO manufacturer
4. Local store-issued (e.g. CVS, Kohl’s, Meijer, etc…)
5. Pharmacy
6. Internet printables
7. Soft drink container caps

Guidelines & limits regarding coupon usage:

1. Walmart only accepts coupons for merchandise we sell and only when presented at the time of purchase
2. Coupons should have an expiration date and be presented within the valid dates. Walmart will not accept expired coupons
3. Internet coupons should be legible and say “Manufacturer Coupon.” There should be a valid remit address for the manufacturer and a scannable bar code
4. Only one coupon per item is permitted
5. Use of 40 or more coupons per transaction will require approval by Customer Service Manager

:: Price Matching Policy

• Available Online

Guidelines & limits regarding price matching:

1. Walmart does honor “Preferred Shopping Card” advertised prices. Must be like items, be advertised and require a competitor’s shopping card, for the discount to apply
2. Walmart does not honor advertisements that require a purchase in order to receive the advertised price or free product
3. Walmart does not honor “Buy One / Get One Free” advertisements
4. Walmart does not honor double or triple coupons or percent off advertisements
5. Walmart does not honor other retailers’ “Misprinted” advertised prices
6. Walmart does not honor Internet Pricing
7. Walmart does not honor competitor advertisements from outside of the store’s or Club’s local trade territory
8. Store managers have the final decision regarding price matching

:: Additional Discounts or Promotions

• Scan Right Guarantee:Walmart has a scan right guarantee that says that when a product rings up at the incorrect price, the customer will be given the product at the lowest marked price. State laws will take precedence over the store policy where applicable.

:: Frequently Asked Questions

Q: Why are the prices at my Walmart different from those listed on your site?

A: Walmart’s prices vary regionally and sometimes even from store-to-store within the same area. Generally prices are reasonably close, but some may vary greatly.

Q: Walmart refused to accept my Internet coupon. Why?

A: Walmart’s nationwide coupon policy states that they do accept Internet coupons. If you have trouble with your local Target, contact headquarters or print their online coupon policy (available online) to show in-store during purchases.

Walmart may still refuse Internet coupons if they do not scan. If this becomes a problem, try printing your coupons in normal or best quality, instead of draft.

Q: Walmart refused to accept my competitor coupon. Why?

A: In Walmart’s coupon policy, the fact that they accept competitor coupons is a bit vague and it confuses even the Walmart associates and managers. By simply stating that they accept “store coupons”, many offen interpret this to mean Walmart-issued store coupons. However, Walmart does not issues store coupons and this reference actually means local competitor store coupons. For clarification, contact Walmart’s headquarters, then take the e-mail reply to your local Walmart to correct the issue.

A: When a advertises sale item is out of stock, Walmart may offer a similar item at the sale price or a comparable price reduction. You can make this work to your advantage, because if your daughter wants an expensive doll, you can purchase it at a discount price when a similar doll is on sale and sold out.

Q: Walmart’s price matching is overwhelming.  What is the best way to take advantage of the policy without it being a major hassle?

A: First, sit down with your weekly circulars and find the best prices for the items you need or want. Use a highlighter or pen to mark the items you plan to purchase and dog ear the page, while making your grocery shopping list. It also helps to jot down next to the item on your list the cost and where you find the price (e.g. Bar S franks, 5/$5, Meijer).

While you’re planning your shopping list, pull out the coupons you plan to use and stick them into an envelope or separate area, so you can grab them quickly. Don’t forget when stacking a store coupon with a manufacturer, you can mix and match, so find the best coupon! For example, if Target has a $1/2 Bar S Franks coupon, you can match it to the Meijer circular you planned to have Walmart price match and stack it with the $1/2 coupon on the Bar S website. It can get confusing, but don’t give up! Practice makes perfect.

When you head to the store take all of your circulars, along with your shopping list and coupons. If your store tends to argue with you about coupons or price matching, don’t forget to take your Walmart policies with you as well!

Start shopping and don’t forget, according to Walmart’s policy the price matched item must be the exact same brand, size, flavor, etc… Try to keep the items in your cart sorted by circular. For example, have a section of Meijer price matched items and another section of Kroger to expedite checkout.

When checking out, make sure you are in a regular line and not a U-Scan. Before they scan a single item, let them know you are taking advantage of the competitor coupon and price matching policies. At this point, they’ll have to call the manager over to adjust prices. Give them items you plan to price match and show the manager the circular you want to match.