Comments on: Kroger Coupon Policy & Frequently Asked Questions

By: Beth

Beth — Mon, 06 Feb 2012 02:07:42 +0000

Angela, no. eCoupons are considered manufacturer coupons, so you can’t use another manufacturer coupon with it. The same rules still apply. Can’t use two manufacturer coupons on one product. And, the ecoupon will automatically be taken off your card and takes priority over the paper, so if you have a paper coupon you’d like to use, do not put the ecoupon on your card. You also won’t have to worry about double coupons, since Kroger stores in Texas stopped doubling coupons in September 2011.

By: Angela

Angela — Sun, 05 Feb 2012 18:16:15 +0000

ok im still confused, i live in cadillac michigan and we dont have a kroger store. but ill be moving to cedar hill texas where they do have a kroger store, so im trying to familiarize myself with this doubling coupons stuff since the stores here in cadillac doesnt do that. so my question is if i have a kroger store card and have e-coupons put on it, could i still use paper coupons with my transaction? ive been reading the cedar hill kroger coupon policy but its confusing for a newbie like me. so could you or anybody help me in this situation please and thank you.?

By: Elizabeth

Elizabeth — Sun, 15 Jan 2012 21:19:37 +0000

They generally will show up under the product , not at the end where coupons typically are. Make sure you have the correct Plus card number on your online account and you can always contact customer service if it still is not going through.

By: Jan Newell

Jan Newell — Sun, 15 Jan 2012 03:27:03 +0000

How can you tell by looking at your Kroger receipt if the coupons applied to your kroger card are deducted? I don’t think mine are coming off my card. Thanks a bunch.

By: Elizabeth

Elizabeth — Thu, 12 Jan 2012 16:27:21 +0000

They SHOULD have let you use a coupon on a clearance item but some managers are not comfortable with it. Unfortunately, almost every stores coupon policy says that management has the right to change the policy for their store. But I share in your frustration, I have had to deal with this situation more than once before. I would just stick with the store you are familiar with! :-) It’s important to get to know your stores to learn each one’s policies and become familiar with what is allowed where. Kroger is one of the the more frustrating stores with policies varying so much between locations! Hopefully they will get it together someday! ~Happy Shopping!

By: Gena

Gena — Thu, 12 Jan 2012 05:04:35 +0000

I went into Kroger today to use a coupon that I got in the mail for baby formula. The formula I needed was on clearance and they wouldn’t let me use my coupon on it cause it was on clearance. I have used them before and there was not problem. I want to know why it is different for one store to another in the same town? I usually got to the close to my house but today I went to the one closest to work. The one close to my house does not have a problem with them. the manger at the one I went to today refused it. Please help me. Im confused on the coupon situation. Thanks.

By: Beth

Beth — Sat, 10 Dec 2011 02:59:24 +0000

Ana, yes, you can use coupons on clearance and sale items. In fact, I recommend stacking coupons with clearance and sale items as much as possible to maximize your savings.

By: Ana

Ana — Fri, 09 Dec 2011 00:23:48 +0000

Hello Beth! Happy to see a blogger from Indiana! :) I have a question in regards to Kroger’s coupon policy, hopefully you may know. 1) Can you use coupons on clearance items? 2.) Can you use coupons on sale items, for example products included in the mega events? Thanks!

By: Stacey

Stacey — Wed, 16 Nov 2011 19:44:52 +0000

Thanks for that explanation – that makes sense – I think she was just confused too. So if someone had just photocopied coupons, they would have the exact same numbers around the outside. I just looked at some of my printed coupons that I have doubles of, and there are slight differences in the tiny numbers around the outside – it looks like it shows what date/time you printed them, sometimes your zipcode, etc. I am wondering though if there will be issues arising more often with printed coupons because of those that are using them fraudulently. I can’t really see many stores/cashiers wanting to examine those tiny numbers (they’re hard to see unless you’re in good lighting!). I guess if there’s a dispute again though, I will know what to have them check.

By: Beth

Beth — Wed, 16 Nov 2011 04:09:31 +0000

There’s a unique code on each coupon. It’s usually numbers around the outside of the coupon. Those should be different for each coupon and she’s confusing that with the barcode. Kroger accepts two “like” printable coupons (so two of the same printable coupon).

By: Stacey

Stacey — Wed, 16 Nov 2011 02:54:07 +0000

I just went to Kroger today and encountered something I hadn’t before. I was buying Beech-Nut baby cereal and had printed coupons off of CouponNetwork.com. I was buying two cereals and had two .60/1 internet-printed coupons. When I tried to check out with them, the cashier said I couldn’t use both, because they were copies or duplicates (I can’t remember exactly what she said) of each other. I said I had printed them both on my computer, and usually when you try to print more than two (the usual amount accepted), it won’t let you. She said they were being told they couldn’t accept two with the same barcode number. Wouldn’t the same coupon always have the same barcode? It didn’t make any sense to me, but my baby was crying and I wasn’t going to stay any longer trying to get clarification. I ended up leaving with only one cereal. Any thoughts on what policy they were trying to enforce?

By: Beth

Beth — Wed, 02 Nov 2011 13:31:27 +0000

Robin, It depends on if the coupons with the Kroger logo says “Kroger store coupon” or “manufacturer coupon. Kroger is notorious for putting their logo on manufacturer coupons, which means you can use them anywhere and they can’t be stacked with other manufacturer coupons.

By: Robin

Robin — Wed, 02 Nov 2011 10:08:25 +0000

Good Morning! I hope you can help me with a question. I have the BOGO Axe Shower Gel man q from an insert. I also have two “save $1.50 on any one axe shower gel product manq. These have the Kroger emblem on them, which I intend to use them at Kroger anyway. My question is this, May I use BOTH $1.50 man q’s AND the BOGO q? THANK YOU for all you do! I learned something new this morning reading this post. I did not know you could use a store q (from mailers) with a man q. I wonder how much money I’ve lost!!?? LOL! Have a great day and thank you again!!

By: Beth

Beth — Sat, 01 Oct 2011 03:10:38 +0000

Donna, no. This has caused some confusion. However, the coupons on Kroger’s site are manufacturer coupons, not store coupons. They are fed in from Cellfire and Shortcuts. The digital coupon will always trump the paper coupon, since it is automatically applied, so if you have a digital coupon on your card, you can’t use a paper coupon.

You’ll now find this statement below the coupons on Kroger’s website:

*Limit one use per digital coupon per transaction. Digital offers cannot be combined with manufacturer paper coupons on the purchase of a single item and do not double. A limit of 150 coupons can be loaded per household at one time.

By: donna

donna — Sat, 01 Oct 2011 02:26:13 +0000

My question is, If you have electronic coupons for kroger and then you use cut out coupons will they honor both?

By: Beth

Beth — Fri, 01 Jul 2011 14:43:02 +0000

Becky, You and me both! My mother-in-law got it all the time, until I found out and started using the coupons that she never did. After that, it never came again. My Mom gets random Kroger coupons, but never My Magazine, however my Grandpa gets it regularly. I called and got on the list, then got it once and never again. It’s very random, but such a great coupon booklet.

By: Becky Lee

Becky Lee — Fri, 01 Jul 2011 01:07:23 +0000

I wish I understood the way the Kroger My Magazine works. Sometimes I get it & sometimes I don’t. I got one at the beginning of the year that had a K-cup coupon in it & thought since I got it my mom would have it also & I could use her coupon. But she didn’t get that My Magazine but she later got one I didn’t. I like the coupons & the recipes & wish it would come consistently.

By: Beth

Beth — Thu, 16 Jun 2011 06:09:07 +0000

Breanna, the Extreme Couponing show on TLC had to ask the stores to waive their coupon policy for the show. That’s why the show and the stores participating have taken so much heat…. the average person just can’t do it, because they have to work within the coupon policy. I recommend reading this article: http://ingoodcents.com/2011/04/extreme-couponing-vs-realistic-couponing.html.

By: Breanna

Breanna — Thu, 16 Jun 2011 01:39:18 +0000

Yes, that does help. I was wondering if I could do what the show Extreme Couponing does. By doubling the coupons they would end up free. Have you seen this show on TLC? I would like to learn how to shop and not really spend anything. If you have any additional information that would help, I would love to hear it! Thank you for helping!!

By: Beth

Beth — Thu, 16 Jun 2011 01:09:26 +0000

Breanna, two like coupons will double at stores that double coupons. So, if you buy 30 bottles of Heinz ketchup and use 30 $0.50/1 coupons, only two will double. The remainder will ring up at $0.50. Now, if you buy 30 different items and use 30 different $0.50/1 coupons, they will all double. Does that help?

By: Breanna

Breanna — Thu, 16 Jun 2011 01:04:21 +0000

Is the coupon policy saying they will only take two coupons per item and order? For example, if I have thirty coupons worth $.50 off and I buy thirty items will all of those coupons be taken off for all of those items? And will all of them triple or double?

By: Beth

Beth — Tue, 03 May 2011 21:08:53 +0000

Pam, a few of us list Catalina Deals when we find out about them, but the only way we find out about them is if we get a notice when shopping (prints out like a Catalina) or if another reader tells us. Catalina’s new site “Coupon Network” (http://ingoodcents.com/coupons/couponnetwork) list a few “You Buck Offers” which the same, but read the fine print for participating stores.

However, some stores don’t use Catalina as their provider. Though the coupons have been nicknamed Catalina, that’s actually the company that provides the technology that prints the coupon in-store. It would depend on your store and what technology they are using to create the offers.

Unfortunately, I’m rambling, because these are more rewards for making certain purchases and a large majority aren’t announced beforehand.

By: pam

pam — Tue, 03 May 2011 20:51:32 +0000

just have a question about catalinas. I see lots of sites showing store catalina offers, where do I find this information and confirm the offers before I go shopping. They aren’t always advertised but you don’t know if you are going to get them until the end if your transaction. Thanks for the help in advance!

By: Beth

Beth — Sun, 27 Feb 2011 21:44:30 +0000

Cheree, it depends. Technically yes, you could. However stores have the right to refuse coupons and some are leary of coupons with other stores logos on them, so they may decide not to accept them. However, you should be able to use them anywhere that accepts manufacturer coupons.

By: Cheree

Cheree — Sun, 27 Feb 2011 14:39:35 +0000

So if the kroger coupons say manufacturer on it can you use it at another store even though it has a kroger logo at the bottom of it?

By: Beth

Beth — Sat, 12 Feb 2011 03:40:03 +0000

Thank you! They’ve sent me this in the past as well. Keep in mind, the PAH will only validate Coupons.com and Brick coupons, not ones from other sources. They told me they are working on a nationwide coupon policy, but that was a while ago. I’m waiting patiently.

By: Skye Winslow

Skye Winslow — Thu, 10 Feb 2011 23:56:44 +0000

Kroger sent me this explanation of their policy for Indiana stores.

Dear Ms. Winslow:

Thank you for contacting The Kroger Co. We appreciate your inquiry regarding our coupon policy. For your reference, I am including a copy of the coupon policy for your region. Please note that this policy is our most current; however it is subject to change without notice. For further clarification of this policy, please speak directly to store management. Please do not hesitate to contact us at 800.576.4377 if we can be of further assistance. Thank you again and have a nice day.

The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Double coupons: See Hilander and “All Other” below.
Triple coupons: See Ft. Wayne and Scott’s below.

Pharmacy coupons:
o Competitor pharmacy coupons are accepted in all areas.
o LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

General coupon policy:

Ft. Wayne Stores: The stores affected by this policy are 857, 874, 929, 972, 973, 976,991, and 887.
Scott’s Stores: The stores affected by this policy are: 403, 404, 405, 407,410, 411,412, 413, 414, 415, 416, 417, 418, 424, and 425.

o There is a limit two (2) identical coupons per item, per shopping trip.
Ã˜ One shopping trip = 24 hours
Ã˜ Any identical coupons scanned after those two will be for the coupon value only.
o Coupons valued up to and including $0.50 will be tripled.
Ã˜ Coupons that cannot be tripled include retailer, tobacco products, or store coupons.
o Coupons valued at $0.51 and higher will be redeemed at face value only.
o Items must be purchased in the sizes and quantities specified on each coupon.
o No cash refunds will be given on a coupon value that exceeds the retail value of the item.

Hilander Stores:
o We will double coupons up to $0.55.
Ã˜ Coupons valued over $0.55 will be redeemed at face value.
Ã˜ We do not double coupons for free merchandise, Catalina coupons, Kroger coupons, and/or coupons of greater value than the price of the item or greater than the bonus limit.
o There is a limit of two (2) identical coupons per shopping trip.
Ã˜ A shopping trip = 24 hours.
o Additional identical coupons will be redeemed at face value
o Items must be purchased in sizes and quantities specified on each coupon.
o Coupons that will not double include retailer, cigarette/tobacco products or store coupons.
o No cash refunds will be given on a coupon value that exceeds the retail value of the item.

All Other Stores in the Central Division:
o We will double coupons up to $0.50
Ã˜ Coupons valued over $0.50 will be redeemed at face value.
o There is a limit of two (2) identical coupons per shopping trip.
Ã˜ A shopping trip = 24 hours.
Ã˜ Additional identical coupons will be redeemed at face value.
o Coupons that will not double include retailer, cigarette/tobacco products, or store coupons.
o No cash refunds will be given on a coupon value that exceeds the retail value of the item.
o Items must be purchased in the sizes and quantities specified on each coupon.

Print at Home Coupons:
We do not accept coupons for more than about 75% of a product’s value without advance notice.
Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are “non-transferable,” meaning they should not be photocopied or scanned and distributed to others.
Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at: http://www.printcoupons.com

Sincerely,
Lori Rump
Consumer Affairs

Reference: 9868122

By: Beth

Beth — Mon, 09 Aug 2010 23:28:02 +0000

Nikki, Kroger rarely releases store coupons. The coupons I get in the mail say “Manufacturer Coupon” at the top and those are and work like manufacturer coupons. If it says “Kroger Store Coupon” or “Store Coupon”, then you can stack it with a manufacturer coupon. However, I rarely, if ever, get one actually marked “Store”. Most are manufacturer coupons. Even the e-coupons on their website are mostly manufacturer and they don’t mark which are which.

By: Nikki

Nikki — Mon, 09 Aug 2010 21:09:17 +0000

I just had a bad experience at Kroger. (I wrote corporate because I was so confused.) What is Kroger’s definition of a Kroger coupon? What is a Kroger coupon? I get some in the mail (the ones that are perforated and you tear apart – they come in a stack and are usually based on what you usually buy.) Anyway, I had a manufacturer coupon for $1 off some Tornado burritos. I had one that Kroger sent me for $1 off as well. When I tried to use both they told me the one they sent is not considered a Kroger coupon but a mfg coupon so I could only use 1. So, then what the heck is a Kroger coupon? They have not written me back, so I wanted to know your thoughts. Thanks.