Kroger Coupon Policy & Frequently Asked Questions

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in Store Deals

Checkout the latest Kroger coupon matchups and deals.

The trick to saving money at any store is to understand the store’s policies and take advantage of all the various savings promotions they offer.  Kroger is no different.  If you walk into Kroger and throw items in your cart, you won’t save much, if anything.  The key is to use your coupons on sale items, or better yet Mega Sale items, to maximize your savings.

Kroger Resources

Kroger Sales

The Kroger Deals & Coupon Matchups on In Good Cents are for the Kroger Central District stores.  Kroger sales may start on Sunday or Thursday, depending on your store.  IOn In Good Cents full Kroger Deals & Coupon Matchups are released on Thursday using the Indianapolis-area Kroger ad.

Kroger often has great sales such as Mega Events where you’ll instantly save money if you purchase a certain amount of participating products.  For example, if your Kroger has a $5 Mega Event when you purchase 10 participating items, your receipt may look like this:

General Mills Chex Cereal $1.99
General Mills Chex Cereal $1.99
General Mills Chex Cereal $1.99
General Mills Chex Cereal $1.99
General Mills Chex Cereal $1.99
Betty Crocker Fruit Snacks $1.49
Betty Crocker Fruit Snacks $1.49
Betty Crocker Fruit Snacks $1.49
Betty Crocker Fruit Snacks $1.49
Betty Crocker Fruit Snacks $1.49
Mega Event $5 Off -$5

Balance $12.49

It’s like getting $0.50 off each item during the Mega Event.  If you purchased an 11th item, you would not get $0.50 off that item.  Items must be purchased in increments of 10 in this scenario to receive your instant savings.

Kroger also has 10 for $10 sales.  For these sales, each item will ring up as $1.  You DO NOT have to purchase 10 items to get each item for $1.   Along the same lines, Kroger buy one, get one sales do not ring up as one product at full price and one product free.  Instead, each item rings up as 50% off, so you DO NOT have to purchase two to receive the savings.

District Kroger Coupon Policy

Kroger’s coupon policy varies by division.  The following is the Kroger Central Division Coupon Policy and was updated on In Good Cents on October 29, 2011.  District Kroger coupon policies are not available online.  You may e-mail Kroger customer service to get an official copy by e-mail.  Print an official copy of all of the Kroger Coupon Policies for your area to keep in your coupon holder to help you (and  your cashier) when needed.

The store manager has the right to accept, decline, or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Pharmacy coupons:
–Competitor pharmacy coupons are accepted.
–LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

Triple Coupon for Ft. Wayne-area Kroger Stores
**The stores affected by this policy are 857, 874, 929, 972, 973, 976,991, and 887.
–Items must be purchased in the sizes and quantities specified on each coupon.

There is a limit of two (2) identical coupons per shopping trip.
–A shopping trip = 24 hours.
–Additional identical coupons will be redeemed at face value.

Items must be purchased in the sizes and quantities specified on each coupon.

Digital or Internet Printed Coupons:
Limit one use per digital coupon. Digital offers are not eligible on Manager’s Specials, cannot be combined with manufacturer paper coupons on the purchase of a single item, and do not double. Not all items are available in all stores. A limit of 150 coupons can be loaded per household at one time.

Digital Coupons and a Store Coupon may be redeemed on the same item.

To protect the interest of our company we will not accept Internet Coupons which fall into any of the following categories:
–Coupon does not scan
–No expiration date
–Coupon is for FREE product without additional purchase
–High dollar value (coupon value is 75% or more of the value of the product)
–Coupon Appears out of proportion, blurry, no picture, or obvious duplicates
–Altered coupons in ANY way
–Customer should refer back to the web site where they obtained their internet coupons.

In the event we owe cash back from coupons at the end of your transaction, from coupons redeemed, exceeding the value of the items; an amount of $5.00 or more will be given in the form of a Kroger Gift Card.

We will accept Catalina generated “MANUFACTURER” coupons from other retailers if the coupon scans.

Any opinions regarding “how to use coupons” from unauthorized Blogs, Internet Sites, Chat Groups, Classes, Radio or Television shows are expressly the opinions of those entities and may or may not fall into Kroger Policy for Coupon Acceptance. Management reserves the right to limit quantities of items sold and coupons accepted.

I guess it’s important to note here that I fall into the category of “unauthorized Blogs”, as In Good Cents is not endorsed by or authorized by Kroger.

Nationwide Kroger Digital Coupon Policy

Kroger accepts digital coupons and has a nationwide Kroger digital coupon policy available online and was updated on In Good Cents on October 29, 2011.   Please check your Kroger district coupon policy for additional policies.

Customers choosing to participate in the digital coupons are required to have an active online account with a valid, associated shopper card. Kroger employees or partners are prohibited to set up or otherwise maintain an online account not specifically associated to that employee or employee household.

A valid shopper card or an alternate ID is required for the use of digital coupons at the time of purchase.

Digital coupons and offers are deducted from a customer purchase prior to paper coupons or any other discounts and cannot be added back or removed once card has been scanned.

  • Limit one use per digital coupon per transaction
  • Digital offers cannot be combined with manufacturer paper coupons on the purchase of a single item
  • Digital offers do not double
  • A limit of 150 coupons can be loaded per household at one time

The store manager has the right to accept, decline, or limit the use of ANY digital coupon or offer.

Nationwide Kroger Printable Coupon Policy

Kroger has a nationwide Kroger printable coupon policy available online and was updated on In Good Cents on October 29, 2011.  Please check your Kroger district coupon policy for additional policies.

Effective November 2007, all Kroger divisions accept industry-standard, secure print-at-home coupons. We recently partnered with Coupons Inc., the industry leader in print-at-home coupons, to offer print-at-home coupons on Kroger.com and all of our store banner websites. You may also find coupons on brand websites and legitimate coupon websites like Coupons.com. Help us make your shopping experience a pleasant one by keeping in mind these simple rules for using Print-At-Home coupons.

We can only accept print-at-home coupons if they scan properly at checkout. Legitimate printable coupons are delivered using special software designed to print a properly rendered barcode on the coupon and limit the number of coupons printed.

We will generally not accept “FREE product” (no purchase required) print-at-home coupons. It is currently an industry practice not to produce print-at-home manufacturer’s coupons for free product. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable.

We will usually not accept coupons for more than about 75% of a product’s value. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate. If there are exceptions, we are usually provided advance notice by the manufacturer.

Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates. You should always print the coupon yourself directly from the website or email that is offering it. Only then can you ensure you are printing a legitimate coupon. The coupon will never appear on your computer screen. A legitimate coupon is never sent as a graphic or PDF or sent in a Word document.

Print-at-home coupons should never be copied, sold, or traded. They should not be photocopied or scanned and distributed to others. They have unique serial numbers printed on them and follow an industry-standard format. Coupons are never sold and you should not pay for someone’s “time to clip” or other service fee.

Kroger Scan-Right Guarantee

Kroger has a Scan Right Guarantee that is often advertised on signs in store.   Basically, if a product rings up at a price different from the one listed in-store or in-ad, they must give you that product FREE and every additional identical purchase will be adjusted to the sale price.

Frequently Asked Questions

Q: What coupons and savings can I use at Kroger?

A: Read more about coupons and savings at Kroger on the Kroger Coupons page.

Q: Does Kroger offer rain checks? How do they work?

A:Kroger issues rain checks on out-of-stock advertised sale items only, unless the advertisements states “while supplies last”, “no rain checks”, or “limited quantities”. Rain checks will not be issued for items not carried at Kroger.

Checkout the latest Kroger coupon matchups and deals or find more ways to save with Kroger store coupons.

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{ 76 comments… read them below or add one }

1 Nikki August 9, 2010 at 5:09 PM

I just had a bad experience at Kroger. (I wrote corporate because I was so confused.) What is Kroger’s definition of a Kroger coupon? What is a Kroger coupon? I get some in the mail (the ones that are perforated and you tear apart – they come in a stack and are usually based on what you usually buy.) Anyway, I had a manufacturer coupon for $1 off some Tornado burritos. I had one that Kroger sent me for $1 off as well. When I tried to use both they told me the one they sent is not considered a Kroger coupon but a mfg coupon so I could only use 1. So, then what the heck is a Kroger coupon? They have not written me back, so I wanted to know your thoughts. Thanks.

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2 Beth August 9, 2010 at 7:28 PM

Nikki, Kroger rarely releases store coupons. The coupons I get in the mail say “Manufacturer Coupon” at the top and those are and work like manufacturer coupons. If it says “Kroger Store Coupon” or “Store Coupon”, then you can stack it with a manufacturer coupon. However, I rarely, if ever, get one actually marked “Store”. Most are manufacturer coupons. Even the e-coupons on their website are mostly manufacturer and they don’t mark which are which.

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3 Skye Winslow February 10, 2011 at 6:56 PM

Kroger sent me this explanation of their policy for Indiana stores.

Dear Ms. Winslow:

Thank you for contacting The Kroger Co. We appreciate your inquiry regarding our coupon policy. For your reference, I am including a copy of the coupon policy for your region. Please note that this policy is our most current; however it is subject to change without notice. For further clarification of this policy, please speak directly to store management. Please do not hesitate to contact us at 800.576.4377 if we can be of further assistance. Thank you again and have a nice day.

The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Double coupons: See Hilander and “All Other” below.
Triple coupons: See Ft. Wayne and Scott’s below.

Pharmacy coupons:
o Competitor pharmacy coupons are accepted in all areas.
o LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

General coupon policy:

Ft. Wayne Stores: The stores affected by this policy are 857, 874, 929, 972, 973, 976,991, and 887.
Scott’s Stores: The stores affected by this policy are: 403, 404, 405, 407,410, 411,412, 413, 414, 415, 416, 417, 418, 424, and 425.

o There is a limit two (2) identical coupons per item, per shopping trip.
Ø One shopping trip = 24 hours
Ø Any identical coupons scanned after those two will be for the coupon value only.
o Coupons valued up to and including $0.50 will be tripled.
Ø Coupons that cannot be tripled include retailer, tobacco products, or store coupons.
o Coupons valued at $0.51 and higher will be redeemed at face value only.
o Items must be purchased in the sizes and quantities specified on each coupon.
o No cash refunds will be given on a coupon value that exceeds the retail value of the item.

Hilander Stores:
o We will double coupons up to $0.55.
Ø Coupons valued over $0.55 will be redeemed at face value.
Ø We do not double coupons for free merchandise, Catalina coupons, Kroger coupons, and/or coupons of greater value than the price of the item or greater than the bonus limit.
o There is a limit of two (2) identical coupons per shopping trip.
Ø A shopping trip = 24 hours.
o Additional identical coupons will be redeemed at face value
o Items must be purchased in sizes and quantities specified on each coupon.
o Coupons that will not double include retailer, cigarette/tobacco products or store coupons.
o No cash refunds will be given on a coupon value that exceeds the retail value of the item.

All Other Stores in the Central Division:
o We will double coupons up to $0.50
Ø Coupons valued over $0.50 will be redeemed at face value.
o There is a limit of two (2) identical coupons per shopping trip.
Ø A shopping trip = 24 hours.
Ø Additional identical coupons will be redeemed at face value.
o Coupons that will not double include retailer, cigarette/tobacco products, or store coupons.
o No cash refunds will be given on a coupon value that exceeds the retail value of the item.
o Items must be purchased in the sizes and quantities specified on each coupon.

Print at Home Coupons:
We do not accept coupons for more than about 75% of a product’s value without advance notice.
Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are “non-transferable,” meaning they should not be photocopied or scanned and distributed to others.
Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at: http://www.printcoupons.com

Sincerely,
Lori Rump
Consumer Affairs

Reference: 9868122

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4 Beth February 11, 2011 at 10:40 PM

Thank you! They’ve sent me this in the past as well. Keep in mind, the PAH will only validate Coupons.com and Brick coupons, not ones from other sources. They told me they are working on a nationwide coupon policy, but that was a while ago. I’m waiting patiently.

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5 carolyn November 4, 2012 at 9:16 AM

hello i was wondering how do i get the coupons from kroger that i use to get i have shopped at kroger for years and i have not gotten them in two years now and i cant not find the Kroger emblem on the coupons online.
How do i go about getting them again?
thanks a bunch for any help

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6 Beth November 4, 2012 at 12:53 PM

Carolyn, unfortunately Kroger’s coupons are sent out randomly to people on their mailing lists. At this time, there’s no way to get on the mailing list. Like at Target, it’s all luck for the customer. They target certain people for certain reasons at certain times. Many of the Kroger coupons, even with the Kroger emblem, are manufacturer coupons that can’t be stacked though, so watch for that. The emblem doesn’t mean much. What to look for is “Kroger store coupon” or “manufacturer coupon” written on the coupon.

7 Cheree February 27, 2011 at 9:39 AM

So if the kroger coupons say manufacturer on it can you use it at another store even though it has a kroger logo at the bottom of it?

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8 Beth February 27, 2011 at 4:44 PM

Cheree, it depends. Technically yes, you could. However stores have the right to refuse coupons and some are leary of coupons with other stores logos on them, so they may decide not to accept them. However, you should be able to use them anywhere that accepts manufacturer coupons.

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9 pam May 3, 2011 at 4:51 PM

just have a question about catalinas. I see lots of sites showing store catalina offers, where do I find this information and confirm the offers before I go shopping. They aren’t always advertised but you don’t know if you are going to get them until the end if your transaction. Thanks for the help in advance!

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10 Beth May 3, 2011 at 5:08 PM

Pam, a few of us list Catalina Deals when we find out about them, but the only way we find out about them is if we get a notice when shopping (prints out like a Catalina) or if another reader tells us. Catalina’s new site “Coupon Network” (http://ingoodcents.com/coupons/couponnetwork) list a few “You Buck Offers” which the same, but read the fine print for participating stores.

However, some stores don’t use Catalina as their provider. Though the coupons have been nicknamed Catalina, that’s actually the company that provides the technology that prints the coupon in-store. It would depend on your store and what technology they are using to create the offers.

Unfortunately, I’m rambling, because these are more rewards for making certain purchases and a large majority aren’t announced beforehand.

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11 Breanna June 15, 2011 at 9:04 PM

Is the coupon policy saying they will only take two coupons per item and order? For example, if I have thirty coupons worth $.50 off and I buy thirty items will all of those coupons be taken off for all of those items? And will all of them triple or double?

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12 Beth June 15, 2011 at 9:09 PM

Breanna, two like coupons will double at stores that double coupons. So, if you buy 30 bottles of Heinz ketchup and use 30 $0.50/1 coupons, only two will double. The remainder will ring up at $0.50. Now, if you buy 30 different items and use 30 different $0.50/1 coupons, they will all double. Does that help?

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13 Breanna June 15, 2011 at 9:39 PM

Yes, that does help. I was wondering if I could do what the show Extreme Couponing does. By doubling the coupons they would end up free. Have you seen this show on TLC? I would like to learn how to shop and not really spend anything. If you have any additional information that would help, I would love to hear it! Thank you for helping!!

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14 Beth June 16, 2011 at 2:09 AM

Breanna, the Extreme Couponing show on TLC had to ask the stores to waive their coupon policy for the show. That’s why the show and the stores participating have taken so much heat…. the average person just can’t do it, because they have to work within the coupon policy. I recommend reading this article: http://ingoodcents.com/2011/04/extreme-couponing-vs-realistic-couponing.html.

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15 Becky Lee June 30, 2011 at 9:07 PM

I wish I understood the way the Kroger My Magazine works. Sometimes I get it & sometimes I don’t. I got one at the beginning of the year that had a K-cup coupon in it & thought since I got it my mom would have it also & I could use her coupon. But she didn’t get that My Magazine but she later got one I didn’t. I like the coupons & the recipes & wish it would come consistently.

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16 Beth July 1, 2011 at 10:43 AM

Becky, You and me both! My mother-in-law got it all the time, until I found out and started using the coupons that she never did. After that, it never came again. My Mom gets random Kroger coupons, but never My Magazine, however my Grandpa gets it regularly. I called and got on the list, then got it once and never again. It’s very random, but such a great coupon booklet.

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17 donna September 30, 2011 at 10:26 PM

My question is, If you have electronic coupons for kroger and then you use cut out coupons will they honor both?

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18 Beth September 30, 2011 at 11:10 PM

Donna, no. This has caused some confusion. However, the coupons on Kroger’s site are manufacturer coupons, not store coupons. They are fed in from Cellfire and Shortcuts. The digital coupon will always trump the paper coupon, since it is automatically applied, so if you have a digital coupon on your card, you can’t use a paper coupon.

You’ll now find this statement below the coupons on Kroger’s website:

*Limit one use per digital coupon per transaction. Digital offers cannot be combined with manufacturer paper coupons on the purchase of a single item and do not double. A limit of 150 coupons can be loaded per household at one time.

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19 Robin November 2, 2011 at 6:08 AM

Good Morning! I hope you can help me with a question. I have the BOGO Axe Shower Gel man q from an insert. I also have two “save $1.50 on any one axe shower gel product manq. These have the Kroger emblem on them, which I intend to use them at Kroger anyway. My question is this, May I use BOTH $1.50 man q’s AND the BOGO q? THANK YOU for all you do! I learned something new this morning reading this post. I did not know you could use a store q (from mailers) with a man q. I wonder how much money I’ve lost!!?? LOL! Have a great day and thank you again!!

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20 Beth November 2, 2011 at 9:31 AM

Robin, It depends on if the coupons with the Kroger logo says “Kroger store coupon” or “manufacturer coupon. Kroger is notorious for putting their logo on manufacturer coupons, which means you can use them anywhere and they can’t be stacked with other manufacturer coupons.

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21 Stacey November 15, 2011 at 10:54 PM

I just went to Kroger today and encountered something I hadn’t before. I was buying Beech-Nut baby cereal and had printed coupons off of CouponNetwork.com. I was buying two cereals and had two .60/1 internet-printed coupons. When I tried to check out with them, the cashier said I couldn’t use both, because they were copies or duplicates (I can’t remember exactly what she said) of each other. I said I had printed them both on my computer, and usually when you try to print more than two (the usual amount accepted), it won’t let you. She said they were being told they couldn’t accept two with the same barcode number. Wouldn’t the same coupon always have the same barcode? It didn’t make any sense to me, but my baby was crying and I wasn’t going to stay any longer trying to get clarification. I ended up leaving with only one cereal. Any thoughts on what policy they were trying to enforce?

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22 Beth November 16, 2011 at 12:09 AM

There’s a unique code on each coupon. It’s usually numbers around the outside of the coupon. Those should be different for each coupon and she’s confusing that with the barcode. Kroger accepts two “like” printable coupons (so two of the same printable coupon).

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23 Stacey November 16, 2011 at 3:44 PM

Thanks for that explanation – that makes sense – I think she was just confused too. So if someone had just photocopied coupons, they would have the exact same numbers around the outside. I just looked at some of my printed coupons that I have doubles of, and there are slight differences in the tiny numbers around the outside – it looks like it shows what date/time you printed them, sometimes your zipcode, etc. I am wondering though if there will be issues arising more often with printed coupons because of those that are using them fraudulently. I can’t really see many stores/cashiers wanting to examine those tiny numbers (they’re hard to see unless you’re in good lighting!). I guess if there’s a dispute again though, I will know what to have them check.

24 Ana December 8, 2011 at 8:23 PM

Hello Beth! Happy to see a blogger from Indiana! :) I have a question in regards to Kroger’s coupon policy, hopefully you may know. 1) Can you use coupons on clearance items? 2.) Can you use coupons on sale items, for example products included in the mega events? Thanks!

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25 Beth December 9, 2011 at 10:59 PM

Ana, yes, you can use coupons on clearance and sale items. In fact, I recommend stacking coupons with clearance and sale items as much as possible to maximize your savings.

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26 Gena January 12, 2012 at 1:04 AM

I went into Kroger today to use a coupon that I got in the mail for baby formula. The formula I needed was on clearance and they wouldn’t let me use my coupon on it cause it was on clearance. I have used them before and there was not problem. I want to know why it is different for one store to another in the same town? I usually got to the close to my house but today I went to the one closest to work. The one close to my house does not have a problem with them. the manger at the one I went to today refused it. Please help me. Im confused on the coupon situation. Thanks.

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27 Elizabeth January 12, 2012 at 12:27 PM

They SHOULD have let you use a coupon on a clearance item but some managers are not comfortable with it. Unfortunately, almost every stores coupon policy says that management has the right to change the policy for their store. But I share in your frustration, I have had to deal with this situation more than once before. I would just stick with the store you are familiar with! :-) It’s important to get to know your stores to learn each one’s policies and become familiar with what is allowed where. Kroger is one of the the more frustrating stores with policies varying so much between locations! Hopefully they will get it together someday! ~Happy Shopping!

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28 Jan Newell January 14, 2012 at 11:27 PM

How can you tell by looking at your Kroger receipt if the coupons applied to your kroger card are deducted? I don’t think mine are coming off my card. Thanks a bunch.

29 Angela February 5, 2012 at 1:16 PM

ok im still confused, i live in cadillac michigan and we dont have a kroger store. but ill be moving to cedar hill texas where they do have a kroger store, so im trying to familiarize myself with this doubling coupons stuff since the stores here in cadillac doesnt do that. so my question is if i have a kroger store card and have e-coupons put on it, could i still use paper coupons with my transaction? ive been reading the cedar hill kroger coupon policy but its confusing for a newbie like me. so could you or anybody help me in this situation please and thank you.?

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30 Beth February 5, 2012 at 9:07 PM

Angela, no. eCoupons are considered manufacturer coupons, so you can’t use another manufacturer coupon with it. The same rules still apply. Can’t use two manufacturer coupons on one product. And, the ecoupon will automatically be taken off your card and takes priority over the paper, so if you have a paper coupon you’d like to use, do not put the ecoupon on your card. You also won’t have to worry about double coupons, since Kroger stores in Texas stopped doubling coupons in September 2011.

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31 Tina February 12, 2012 at 9:35 AM

When I was at the check out line they posted a hand write note that states if the coupon doesn’t double when scanned we do not double it. Above this hand written copy that stated we still double manufactures coupons as long as they don’t state do not double. Please help me understand this.

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32 Elizabeth February 12, 2012 at 2:10 PM

I am guessing that is due to the new barcode system. My interpretation of the sign is that it is basically an alert that the register is set up to automatically double the coupons that are permitted to be doubled by the manufacture. So if a coupon does not automatically double, the cashier will NOT go in and manually double it. So it is very important that we are all reading our coupons to see which ones say “Do Not Double” so we are not expecting that additional savings! Beth explains it really well here: http://ingoodcents.com/2012/02/my-coupon-is-missing-a-barcode-new-coupon-barcode-system.html

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33 stef February 28, 2012 at 9:55 PM

Whenver I go to Kroger’s they are always giving me trouble with coupons.

They told me I can’t use my 1.00 off any brawny paper towel (no size restrictions) because it’d make them free and they dont do that there…but tell me why they send us manufactured coupons for FREE items in the mail?? And we are allowed to use those without having to purchase anything else?? Lol! Makes NO SENSE. At all.

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34 Elizabeth February 29, 2012 at 10:41 AM

Stef, I know what you mean about Kroger! At times they become very difficult, the best way I have found to respond to people dealing with coupons, is to have the coupon policy with me in my binder. You can get an official copy of Kroger’s coupon policy by emailing them and asking for it. Just simply use the “Contact Us” feature on the Kroger website. As far as the Brawny coupon goes, they should have let you use those coupons according to their store policy. My suggestion is get familiar with the store cashiers and learn which ones are easier to deal with and have a copy of the store policy. If you want to take it an extra step, once you get your store policy meet with a manager and ask him to make sure it is current for your store. Ask him to sign it and date it too! If he does, some won’t, that signature goes a long way when you pull out the policy and say, “Maybe I am mistaken, but when (manager name) and I went through the policy, I was under the impression that this was allowed. Has it changed recently?” LOL :-) Good luck with Kroger! Once you find a good cashier and manager, stalk them (not literally)! :-) Once I found a store and a manager that was coupon friendly I will NOT go to another Kroger ever!

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35 Beth February 29, 2012 at 10:45 AM

Some managers and cashiers don’t understand how coupons work or that they’ll be reimbursed for the value of the coupon plus shipping and handling. It makes it hard for us, but since they believe they are losing money, they stick to their statements. Often calling headquarters helps, since they can explain and will be believed, versus us, who they tend not to trust.

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36 shelley March 7, 2012 at 3:22 PM

Why has Kroger changed their policy on the number of transactions with a coupon and the fact that you can only use it on your card once. If you go to another store, the card detects you’ve already used it and won’t scan it? What is the deal? Of all places where people are struggling to get coupons & good prices…Saginaw, Michigan…we have to then go to stores with better offers & those who accept more than 1 transaction….that’s sad…..if you watch Extrememe Couponing the Kroger stores on that show always always allow 10, 15, 21 coupons for one item with no problem at all….are we getting that greedy about our sales?

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37 Beth March 7, 2012 at 3:47 PM

Shelley, I’m not 100% sure I understand your question, so let me know if I don’t answer correctly. First, all coupons can only be used once. This includes paper coupons and ecoupons on your card. So, if you use a coupon at Kroger, it’s been marked as used and you can’t use it again at another store. This has always been the rule in my area. If you are talking about a certain deal, if it has a limit, they do track that on your card and it does carry store to store. Again, that’s always how things have worked in my area. But, this is only when a deal or sale says “Limit 1″ or something similar.

As for Extreme Couponing, I would only watch that show for entertainment purposes and not attempt anything on the show without extensive research. You can only use 1 store and 1 manufacturer coupon per item you purchase, if your store allows stacking coupons. And, Kroger does have a limit of how many “like” (or identical) coupons you can use per transaction. Extreme Couponing asks stores to waive their coupon policy in exchange for the free advertising they get from the show. The stores knowingly allows the people on the show to use coupons in ways typical consumers can not. There has been multiple cases of coupon fraud, fraudulent coupon use, and other issues on the show and even the CIC (Coupon Information Center) has offered multiple times to help them make their show accurate and realistic, but they decline. Some of the stores have had to be reimbursed for money lost by fraudulent actions on the show. It’s unclear to me if the person on the show or TLC reimbursed the stores though.

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38 Griffin Florez March 17, 2012 at 9:55 PM

Thank you ever so for you blog.Really looking forward to read more. Really Cool.

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39 Elizabeth March 18, 2012 at 10:15 AM

Thanks Griffin, if you have any questions feel free to comment and ask!

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40 kelsie March 20, 2012 at 11:23 AM

My Kroger will double up to 66 cents and allow 4 “like” coupons at one time, I do 4 or 5 transactions in one shopping trip, they really cant stop you from doing that…I dont think. What are they going to say? Tell you to leave? Do some Krogers have independent coupon policy’s?

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41 Beth March 20, 2012 at 2:25 PM

Kelsie, Kroger is divided up into 9 regions and this coupon policy is for the Central Division. However, Kroger does allow managers to make changes to their coupon policy to address concerns in their area. This is simply the standard policy, but it may vary by store or city. Some do take more “like” coupons, but since you can’t get sale items without using your Kroger Plus Card, they are capable of tracking what coupons you are using and do know if you’re using more than their limit of “like” coupons within the 24 hour period with the same Kroger Plus Card. I don’t actually see any limits on the number of transactions you can do in this region, though they do have limits on coupon usage per transaction. I know if the number of transactions you are doing is causing issues with other customers, they can and will ask you to go to the back of the line. That’s simply common courtesy and it’s their right. If you’re in line to do a transaction and you’ve done that, they can make you get to the back of the line to do the next. For that reason, if I’m doing multiple transactions, I aim for times when they are less customers or I do one or two, and go to the back of the line myself to not hold others up. The cashiers are a lot nicer to you when you do this as well, which makes shopping easier.

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42 cindy April 20, 2012 at 10:36 AM

i have this coupon from bjs and it says Save $7.00 Any Four particiating Kellogg’s, keebler, Famous Amos or Sunshine products. but what does it mean? do i have to buy four products to get$7 off?? or can i choose from any of the products??

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43 Elizabeth April 20, 2012 at 11:10 AM

Cindy, not seeing the coupon, I can just take a stab at what it means. But based on the $7 off any four, that means that you have to purchase four of the products that are on the coupon. When a coupon covers multiple brands like this you can mix and match the brands to reach the total needed to use the coupon. You do not have to purchase 4 of the same kind of Kellogg’s cereal. You could buy one of each product listed or any combination of them that you would like as long as your total of participating products is four or more to get the $7 off. Hope that answers your question!

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44 Melissa May 30, 2012 at 8:22 PM

Quick question….I had a B1G1 Free coupon for Ocean Spray Juice…the coupon states redeemable at Walmart…does this mean it is a Walmart ONLY coupon & cannot be used there. I have used redeemable at Walmart coupons there before. They said it was because someone used a Target coupon (which clearly states redeemable ONLY at Target). This coupon did not say ONLY at Walmart, so I ended up looking like a crazy lady…ugh. Very frustrating & irritating! Do they not realize that Walmart does not have coupons???!!!

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45 tina June 12, 2012 at 11:33 PM

Hi, do Kroger/Scotts stores accept Walgreen’s register rewards which are catalina manufacturer coupons?
thanks!
t.

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46 Beth June 13, 2012 at 1:43 PM

This is a “your mileage may vary” situation. Technically you should be able to use the manufacturer Register Rewards at Kroger and I’ve heard if you can get the cashier to scan them, they don’t beep. Plus they have a “to retailer” note on the back, like regular manufacturer coupons. However, many stores view these as store coupons, regardless of the fact that it states manufacturer coupon at the top. And, Kroger gives a lot of power to it’s local managers, adjusting their coupon policy by region. I’d ask the manager before trying it and see what he or she says. Kroger does have the right to refuse any coupon, so if they say no, at least you have an answer!

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47 Kelly August 30, 2012 at 8:56 PM

Do you know how often Kroger changes/removes the manager’s specials items? I saw something that I really wanted but I didn’t bring enough money so I was wondering if I went back tomorrow, would it be there?

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48 Beth August 30, 2012 at 9:28 PM

Kelly, it really depends on the department manager. Each department manager gets to set his own schedule for those special mark-down items.

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49 a September 8, 2012 at 5:10 AM

Ok, I have a technical question. I currently have food stamps, and when coupons are scanned for food, typically the last part of the line says the amount – F, so if I used a 50 cents off kraft cheese for example, it would usually say MC (a bunch of numbers) SCANNED COUP 0.50-F ….. so I noticed that sometimes it will not have the – F at the end and at those times the .50 would come off of my non food items, but I can’t seem to figure out which coupons will trigger the F code and which don’t. I’m looking back at all my receipts but I honestly can’t find any rhyme or reason to it. I thought it might have something to do with e coupon vs paper, vs printed, but I have receipts showing either types of coupon with and without the F code. Any idea how I can figure this out? I am sure this can also help people not on food stamps, if for example, you are buying a food item that has an overage after stacking and all your other items are non food, it would apply the overage to the non food items ….. as long as it doesn’t have this F code….what is it?

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50 Beth September 9, 2012 at 9:29 PM

The “f” is the amount before coupons, then the “-f” is discounts applied to the original amount, except some doubles if they don’t double 100% (because this would make it over the product’s value) will have “b” next to it. As for the discounts, the SC is scanned Kroger coupon, MC is manufacturer coupon, SC OP is scanned Kroger coupon with operator override, SC MO is scanned Kroger coupon with manager override, MC OP is scanned Manufacturer coupon with operator override, and finally, MC MO is scanned manufacturer coupon with manager override.

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51 Beth September 9, 2012 at 9:30 PM

Oh, I think the “f” is on sale items only.

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52 a September 10, 2012 at 1:27 AM

Well…. I’m one step closer, it appears none of the kroger shopper card coupons have the f code attatched to them,… they all say MC eCpn (product name) and then the coupon amount- no f code at the end. This is originally where I discovered this, I was buying some savingstar items and also needed a phone card, and I was all ready to pay $10 when the cashier told me the remainder was 8 something… I’ll post back when I figure out more. Fortunately I keep all my receipts.

53 Kaitie September 27, 2012 at 1:47 PM

Baby food

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54 Beth September 28, 2012 at 11:03 AM

Did you have a question about baby food at Kroger, Kaitie?

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55 Jeanetta Mills October 12, 2012 at 1:50 PM

i need a copy of your coupon policy.

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56 Beth October 12, 2012 at 1:53 PM

Jeanette, I list deals from several different stores. To get a copy of the Kroger coupon policy, you’ll have to contact Kroger directly. I’m not associated with them and only have this copy of their Indiana-area coupon policy above, which I requested to share.

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57 Erica October 15, 2012 at 2:44 PM

Was wondering how many transaction one person can do in one shopping trip? I thought you could only do one and then had to either go to another store or come back again but, today I seen someone do multiply transactions at the self scan lane and the Kroger employee allowed it. Not sure if this up to the store/person or if there is a rule?

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58 Beth October 15, 2012 at 2:48 PM

Erica, there’s no rule on how many transactions you can do, though if there is a long line, you may have to get to the end of the line between transactions. Now, your Kroger card does track your purchases, so if there is a limit on a particular product, you can’t purchase more than the limit regardless of how many transactions you do.

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59 Monique October 17, 2012 at 10:25 PM

If I use the self checkout lane will my digital coupons still go through automatically? Usually when I use my paper coupons I have to give them to an attendant when I use the self checkout lane but I have never loaded digital coupons to my card before so I’m just wondering whether or not those work in the self checkout lane.

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60 Beth October 18, 2012 at 1:52 PM

They should, Monique. I’ve never had an issue with it before. They always come off regardless of how I check out.

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61 Jennifer October 24, 2012 at 10:52 PM

Would like to recieve some coupons in the mail for a variety of things I do all of my shopping with you guys!!! And I would greatly appriciate it!! [Edited by Moderator]

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62 Beth October 25, 2012 at 2:31 PM

Jennifer, you’ll have to contact Kroger directly about this inquiry. In Good Cents is not associated with Kroger in any way. Because you posted your address in a public forum, I did remove your address to protect your privacy.

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63 Kayla August 21, 2013 at 1:40 PM

Hi! Im new to couponing! I love it and my last shopping trip I saved 188$ with coupons. However, I believe I could have saved more due to the possible misunderstanding of some coupon specifications. For example, I have a coupon that says 40cents off when you buy any 6 yoplait yogurts. Does that mean 40cents off of each yogurt or 40cents off of the combined price of 6 yogurts?
Way I understand it is, yoplait yogurts are 50 cents at my local kroger (my kroger does not double or tripple anymore) so I buy 6 of them like the coupon specifies, so 40 cents off of the combined price of 3$ for 6 yogurts would be 2.60?

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64 Beth Montgomery August 22, 2013 at 11:10 AM

Kayla, if a coupon says $0.40 off 6 yogurts, then it’s $0.40 off the total of the 6 yogurt, not each yogurt. So if you bought 6 at $0.50, you’d pay $3. If you used the $0.40 off coupon, that would make your final price $2.60.

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65 kim August 22, 2013 at 9:17 PM

Last week, Kroger included qs in their weekly ad. I assume those are store qs because there are no mail in address or “manufacture coupon” printed on it. Are we able to stack that with a mq? I know the website says we can’t stack e-coupon and paper, but these are both paper.

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66 Kerry Keller October 4, 2013 at 10:31 AM

My Lebanon Indiana Kroger store manager, Stacy Scott, believes that the scan right policy is not available to me because I am a former employee. Also, that the policy is not effective if I bring the discrepancy to the cashiers attention at the checkout. Contrariwise, I understand the policy to be available to all customers AND in effect if an item scans more than the price marked, whether you leave the store or not. Would you please define the corporate policy decision regarding this issue?

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67 Beth Montgomery October 4, 2013 at 3:13 PM

Kerry, I can’t speak on behalf of Kroger, so to get their official corporate decision, I’d contact them. Though, from what I’ve been told, you are correct.

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68 Beryl Moreau November 1, 2013 at 2:58 PM

Above is your scan right policy. Absolute BS. I bought dog chew chips; price $8.89; I was charged $9.95. When I brought the receipt into Krogers 10/29 at about 5PM and presented the receipt at the service desk, I was given a refund 97cents. When I questioned it, the woman lied right to my face saying that only items under $5 are refunded. Similar instance two weeks earlier when an over ring was refunded at only $5 instead of nearly the $10 price. I tried reaching Steve Van Meter today: 11/1 and nobody knew when he’d be in or available. I asked for the corporate number and found a pin was needed to complete the call: which the store carefully neglected to give me. You think this isn’t going out to every blog in the world – think again. Beryl Moreau a former loyal customer.

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69 Beth Montgomery November 2, 2013 at 7:14 PM

Beryl, I’m not associated with Kroger in anyway. You should try contacting them directly with your complaint. In Good Cents is a website that shares deals from multiple sources to help families in Indian save money, but does not work for or have control over any of the stores or their policies. Good luck.

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70 Terria Kurtz January 21, 2014 at 7:04 PM

Hi there,

I live in Michigan, but have family in Texas. If an item is on sale in a Texas add, but not in the Michigan ad…..can the ad from Texas be shown to honor the sale price in Michigan?

Thank you

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71 Beth Montgomery January 21, 2014 at 9:22 PM

No, Terria. Kroger is divided into 10 different divisions. The ads, sales, and prices in each division are customized to that division. Michigan is part of the Michigan Division, while Texas is part of the Southwest Division. Their sale ads/prices will not necessarily match.

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72 Liam February 7, 2014 at 8:49 AM

I think they changed the Kroger Scan-Right Guarantee to only adjust the price and giving you back the difference, this is how my Kroger store is doing, before, they gave you the item for free.

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73 SJ. Divine April 13, 2014 at 1:42 PM

Too complicated! I’ll just shop at Wal-Mart!

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74 chris July 18, 2014 at 10:46 PM

Can I use a buy one get one free coupon with another coupon for the item
that I paid for? I live in the Columbus Ohio area, Fremont, and one of my
friends that also coupons also has done this with no problem, however when
I tried they would not accept it.

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75 Beth Montgomery July 20, 2014 at 12:58 PM

It depends on the store’s manager, but Kroger Headquarter’s official answer is no.

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76 Elizabeth January 15, 2012 at 5:19 PM

They generally will show up under the product , not at the end where coupons typically are. Make sure you have the correct Plus card number on your online account and you can always contact customer service if it still is not going through.

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